Excellence in Customer Service
Awarded for a project or initiative which has greatly improved or enhanced customer service.
- Must be a current Institution/Corporate member of APSAA
- Project/initiative must have been completed in previous 12 month period.
Questions to address as part of nomination - these need to be uploaded as separate documents, in word or pdf:
- Provide details of the customer service project or initiative that you have implemented. Maxiumum 400 words
- How do you measure satisfaction and what has been the benefit to your institution with this initiative. Achievements can be financial, operational or other. Maximum 400 words
- How does your institution handle student complaints and what are examples of how you manage this process. Maximum 400 words
- Are there any changes / improvements / learnings you could take from the project or inititive? Maximum 400 words
Submit your nomination by completing the form below: